Welcome to Whatsapio. These Terms of Service ("Terms") govern your access to and use of our messaging automation platform and related services. By accessing or using our services, you agree to be bound by these Terms.
1. Legal Entity
This website and service are operated by Whatsapio, Inc., a company incorporated in Delaware, United States.
2. Acceptance of Terms
By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
3. Description of Services
Whatsapio provides software tools for messaging automation and customer communication management. We provide software tools only, not messaging services directly. Our platform enables businesses to:
- Automate messaging workflows
- Manage customer communications
- Access APIs for integration purposes
- Track analytics and delivery metrics
4. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Use the services in compliance with all applicable laws
- Obtain proper consent before sending messages to recipients
- Comply with all applicable messaging platform policies and terms
5. Prohibited Activities
You are strictly prohibited from using our services for:
- Spam: Sending unsolicited messages, bulk promotional content, or any form of spam
- Scraping: Harvesting, scraping, or collecting user data, phone numbers, or contact information without consent
- Illegal Messaging: Sending messages that violate any applicable laws, including but not limited to harassment, threats, fraud, or illegal content
- Platform Abuse: Violating the terms of service of any third-party messaging platforms
- Malware Distribution: Distributing viruses, malware, or other harmful code
- Impersonation: Impersonating any person or entity, or falsely claiming affiliation
- Unauthorized Access: Attempting to gain unauthorized access to our systems or other users' accounts
6. Compliance with Messaging Platform Policies
Users must comply with all applicable messaging platform policies. This includes but is not limited to:
- Respecting rate limits and usage guidelines
- Following content policies and restrictions
- Obtaining necessary approvals for business messaging
- Adhering to opt-in and opt-out requirements
Whatsapio is not affiliated with, endorsed by, or officially connected with any third-party messaging platforms. Users are solely responsible for ensuring their use of our services complies with all applicable platform terms.
7. Account Termination
We reserve the right to suspend or terminate your account immediately, without prior notice, if we determine that you have:
- Violated these Terms of Service
- Engaged in prohibited activities
- Used our services for illegal purposes
- Violated third-party messaging platform policies
8. Intellectual Property
All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by Whatsapio and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
9. Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
10. Limitation of Liability
To the maximum extent permitted by law, Whatsapio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.
11. Indemnification
You agree to indemnify, defend, and hold harmless Whatsapio and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.
12. Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. We reserve the right to change our pricing with 30 days' notice.
13. Refund Policy
Customers are eligible for a full refund within 14 days of the initial purchase, provided that the service has not been substantially used. Refunds are processed in accordance with Paddle's refund policy.
14. Data Processing
Our processing of personal data is governed by our Privacy Policy. By using our services, you acknowledge that you have read and understood our Privacy Policy.
15. Modifications to Terms
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
17. Dispute Resolution
Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
19. Contact Information
For questions about these Terms of Service, please contact us:
- Email: support@whatsapio.com
- Contact form: whatsapio.com/contact